Convenient location, shuttle service, diverse shopping options, fantastic wellness facilities, memorable stay, gracious staff.

Couldn't fault

During our stay at the JW Marriott in Shenzhen, we experienced exceptional service in the Executive Lounge. The team led by Coco went above and beyond to make us feel comfortable and catered to our preferences. They remembered our breakfast and drink preferences and always had smiles on their faces. We even received personalized service from the chef, who made us a special omelette. The staff in the Executive Lounge truly made our stay memorable.

Warm and Attentive Service

We were impressed by the prompt and thoughtful service provided by the staff at the executive lounge on the 28th floor. Chef Nikky went above and beyond, not only ensuring the dishes were suitable for our dietary preferences but also taking the time to explain the food types. He even personally checked on us to ensure we were enjoying our meal. This level of service made our stay at Jw Marriott truly enjoyable. I highly recommend this hotel.

This hotel provides a luxurious experience with exclusive amenities like a world-class spa and indoor swimming pool. The service here is impeccable and the staff goes above and beyond to make guests feel welcome. Dining at the restaurant is a treat with delicious menus and in-room breakfast. The private facilities are divine and offer a true escape. Furthermore, the location advantages are unbeatable, with easy access to local attractions and shopping centers.

There was one minor issue with the Wi-Fi at this hotel, which can be frustrating for business travelers. However, the staff were quick to respond to the problem and did their best to rectify it.

Spacious rooms, fantastic beds, excellent breakfast, great wellness facilities, friendly staff, convenient location.

Couldn't fault - Corridor to pool not well-marked.

The hotel is conveniently located close to the Omni Walk shopping mall, making it easy to find great dining options. The staff were incredibly helpful, especially the young boys at the front door who assisted me with paying taxi fees. The breakfast was excellent with a variety of options, including both Western and local dishes. The spacious rooms and fantastic beds provided a comfortable stay.

Everything was spot on.

Conveniently located near Shenzhen metro. Shuttle bus service to nearby mall with numerous shops, entertainments, and eateries. Great wellness facilities with spacious gym, jacuzzi, sauna, steam room, and two swimming pools. Memorable stay with birthday surprise and sweet treats in room. Will definitely return.

Conveniently located, walking distance from metro station and shuttle service to nearby mall. Great wellness facilities with gym, jacuzzi, sauna, steam room, and indoor/outdoor pools. Memorable stay with surprise birthday treats. Staff provided excellent service and helped with personal delivery issues. Easy check-in at early hours, delicious breakfast with good selection.

The rooms at JW Marriott were clean, modern, and spacious. We loved the electric shades in the bathroom and the comfortable bed. The fast internet and well-equipped exercise room were also a plus. The hotel's two pools looked amazing, even though we didn't have the chance to swim. The location near a park and shopping mall was convenient, and the friendly staff made us feel welcome. I highly recommend this hotel for a great stay.

Great stay overall. Enjoyed the excellent facilities and amazing service. the location was perfect, just a short walk from a shopping mall and local restaurants. the rooms were clean and comfortable, with a stunning view of the city skyline. the breakfast was outstanding and had a wide range of options, including fresh fruits and juices.

The elevators were not functioning well during peak times, which resulted in long waiting times. the noise level from the street was somewhat loud in the morning, which interrupted my sleep.

During my city break, I had a great stay at a luxury hotel. The service in the lounge was excellent, and I enjoyed the complimentary cocktails and friendly staff. The hotel's location was ideal, as it was conveniently close to the airport, which made my travels stress-free. Moreover, the breakfast was delicious, with a variety of options to choose from.

Sadly, the hotel lacked some attention to detail. There were a few areas where cleanliness had been overlooked, and the room seemed a bit dated.

The rooms were clean and spacious, and the beds were comfortable. The location was convenient to my business appointments, and the shuttle bus service was a nice touch. The gym was well-equipped and never too crowded.

The staff was generally unhelpful and seemed uninterested in making my stay pleasant. The Wi-Fi was slow, and it was difficult to get any work done.

Luxurious amenities fulfilled my needs - amazing service and great spa

Returning to this hotel is like coming home - the staff is always ready to assist. The spa offers a comprehensive range of treatments, including massage and sauna, that will leave guests feeling relaxed and rejuvenated. The indoor pool is perfect for a refreshing dip, and the outdoor pool with sun loungers is perfect for enjoying the sun. The hotel restaurant serves high-quality cuisine that tasted amazing. In-room breakfast was fabulous, and the bar area had plenty of drink options.

The only negative aspect was the outdoor pool area - it was noticeable that some of the furniture wasn't in perfect condition. this hotel is a great place to stay and provides a luxurious experience.

We loved staying at this hotel! It was located close to a popular shopping mall, making transportation easy. The hotel facilities were top-notch, with a spacious gym, two swimming pools, and wellness amenities like a sauna and steam room. Additionally, the staff was very attentive to our needs and surprised us with sweet treats for our birthday.

Nothing to fault - this was a great stay!

During our stay, we were impressed by the hotel's location being within walking distance of a new mall with a variety of restaurants. The room was well-equipped with all the necessary amenities, and the service provided by the staff was top-notch. The breakfast provided many options, and the executive lounge was an added bonus with great views.

The hotel may not be the best choice if you are looking for a central location in the city, as it is located in the industrial district and far away from the main attractions.